Last updated: 8 September 2025
Where We Ship
We currently ship across all governorates in Egypt. International shipping is not available at this time.
Order Processing
Processing time: 1–2 business days (Sun–Thu) after your order is confirmed and paid (for prepaid orders).
Orders placed on weekends or public holidays start processing on the next business day.
Pre-order / made-to-order items (if applicable) may need additional time; the estimate will appear on the product page or at checkout.
Delivery Timeframes (after dispatch)
Cairo & Giza: 1–3 business days
Alexandria & Delta cities: 2–4 business days
Canal cities & Upper Egypt: 3–6 business days
Remote areas: 5–8 business days
Note: Delivery times are estimates. Weather, courier workload, and holidays can cause delays.
Shipping Fees
Shipping fees are calculated at checkout based on your address and order weight/size.
From time to time, we run free-shipping promotions; any active offer will be shown on-site or at checkout.
Cash on Delivery (COD)
COD is available nationwide. A small COD service fee may apply and will be shown at checkout.
Orders above a certain value may require a partial prepayment for confirmation.
Please keep your phone available; the courier may call to confirm or schedule delivery.
Order Tracking
Once dispatched, we’ll send you a tracking link (or courier reference) by email/SMS/WhatsApp.
If you don’t receive tracking within 48 hours of ordering (business days), please contact us.
Address Changes & Delivery Attempts
You can request an address change before dispatch by contacting us.
After dispatch, address changes or re-delivery are handled by the courier and may incur additional fees.
If delivery is attempted and unsuccessful (no answer / wrong address), re-delivery fees may apply.
Delays & Public Holidays
We work closely with our courier partners, but unexpected delays can occur—especially during sale periods and national holidays. Thanks for your patience!
Lost or Damaged Parcels
If your parcel arrives damaged or appears lost, notify us within 48 hours of the marked delivery date (or expected date).
Keep all packaging and provide photos so we can investigate with the courier.
Returns & Exchanges
Shipping fees are non-refundable unless we made an error. For eligibility, timelines, and how to send items back, please see our Returns & Exchanges Policy.
Contact Us
Email: support@matchlyeg.com
WhatsApp/Phone: ++20 100 009 2836
Business hours: Sun–Thu, 10:00–6:00 (EET)